可能是RBC

IS outsourcing management competence dimensions:instrument development and relationship exploration

3.2.1. Contract facilitation Since many users within a business receive ISservices from multiple external and internal supplypoints in detailed and lengthy agreements, it isnecessary to have a mechanism through which theseservices can be coordinated and synchronized,conflicts between users and suppliers be resolved ina collaborated fashion, lessons learned from onebuyer–supplier relationship can be documented andapplied to other situations, and both excessive userdemands and cost overruns by vendors can bemanaged and limited. Feeny and Willcocks proposethat contract facilitation should act as this kind ofmechanism to ensure the success of IS outsourcing.Fundamentally, contract facilitation is an actionoriented action oriented competence with a purpose to managecontract negotiation, execution, and conflicts resolution.It is a response to the bounded rationality ofhuman beings that results in incomplete contracts [27],which demands continuous